IT Manager

Umhlanga Support Office

To support the IT Executive in the support and implementation of IFS IT systems both on site and at support office. To co-ordinate with third parties in the delivery of IT infrastructure and software solutions that grow the business and assist the business to become more efficient.

Key Purpose and Responsibilities:

  • Implementing and driving change according to the IT Strategy.

  • Project managing IT Projects, both hardware and software.

  • Visiting sites to support implementations and reviews of IFS IT implementations

  • Work closely with senior management across departments to propose improvements to the existing IT systems and infrastructure.

  • Set and implement IT standards and processes in compliance with industry standards

  • Manage and coordinate the provision of server and network services, telecommunication, and data management

  • Supporting the Software Development process and Business Analysis

  • Procure and manage relationships with hardware and software vendors

  • Supporting remote sites by actioning requests for enhancements, change requests, updating configuration and updating required modules as needed.

  • Supporting the IFS software ecosystem.

  • Ensuring adequate training documentation is in place and up to date.

  • Ensuring adequate reporting on IT Solutions data is in place.

  • To service IT users requests and incidents within defined SLA’s.

  • To provide support to all IT disciplines within IFS.

Required Knowledge and Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.

  • Minimum of 8 years of experience working in IT operations, supervising technology teams, and overseeing large information technology projects.

  • Excellent understanding of computer systems, security, network and systems administration, databases and data storage systems, and telecommunications systems.

  • Excellent project management skills.

  • Willing to travel.

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